Frequently asked questions

Welcome to our Frequently Asked Questions section. In Crating Express, we understand that cargo safety is the number one priority. Here you will find detailed answers regarding our custom wooden cratesthe certification process ISPM-15 for exports and how we handle every shipment from our Miami headquarters. Our goal is to provide you with the peace of mind and efficiency that your industrial logistics require

Are your crates ISPM 15 certified for international export?

Absolutely. All of our wooden crates, packaging, and woodwork strictly comply with international regulations ISPM 15international standards. We use certified Heat Treated (HT) wood, including all required certification stamps. Additionally, an ISPM 15 Wood Certification is available upon request. This ensures your cargo will be accepted at any port or customs worldwide, eliminating the risk of rejection due to phytosanitary regulations..

What kind of items can they pack?

We have the capacity to protect virtually any type of goods. While we specialize in technological and industrial equipment, we also design tailor-made solutions for high-sensitivity items, such as motorcycles, fine art, medical equipment, and fragile cargo.. Each crate features internal supports and custom cushioning, specifically designed based on the value and fragility of the object. You can see more examples of our work in our Photo gallery.

Do you offer on-site crating and packaging services at the customer's location?

Yes, we provide specialized on-site crating services throughout Miami and South Florida. Our technical team travels directly to your warehouse, facility, or residence, fully equipped with the necessary materials and tools to build and seal custom packaging on-site. This eliminates the risks associated with transporting unprotected goods and ensures your items are secured from the very start.

Do you fulfill orders for deliveries outside the Miami area?

Yes, our services are available throughout the continental United States, provided that one or more of the following criteria are met:

  • Recurring Orders: A minimum purchase volume of 5 crates per day or a daily value of at least $500, for a period of no less than 90 days.
  • Industrial Contracts: Export woodcraft service contracts or industrial requirements with a minimum total value of $120,000.

Does Crating Express have a minimum order requirement?

No, we do not have a minimum order quantity (MOQ). At Crating Express we understand that every logistical need is unique. You can order anything from a single custom crate to large-scale industrial volumes. We are here to assist you, regardless of the size or scope of your requirements.

Are there discounts for large orders?

Absolutely! We offer preferential rates under the following conditions:

  • Multi-unit Orders: We apply an immediate discount for orders of two or more units scheduled for a single shipment.
  • Volume and Frequency: Pricing is substantially improved for high-volume orders or for clients who establish a recurring order workflow with us.

Is there a fee for a quote from Crating Express?

No, our quotes and estimates are completely free of charge, whether requested through our Web pagevia email, or any of our contact channels. You only need to provide the dimensions (Length x Width x Height), a brief description of the goods, and the approximate weight.

If you are located within Doral, FL,and require us to take measurements in person, we can do so at no additional cost. For locations outside of Doral, please contact us to coordinate a site visit.

Do I have to pay to process my order? What delivery charges will I pay?

No, there is no fee to process your order. Regarding logistics, we offer free delivery to the following Zip Codes: 33172, 33178, 33166, and 33126.For other areas, a minimal transport fee may apply. To get an exact quote, we recommend including the destination Zip Code in your quote request..

Do you offer same-day delivery for your orders?

Yes, we handle emergency requests with same-day delivery. We understand that in industrial logistics, time is money; therefore, if you have an urgent need please contact us immediately to prioritize your order and ensure your cargo is ready on time..

Are there additional charges for same-day delivery?

No, we do not apply additional charges for same-day deliveries. At Crating Express we take pride in offering high-quality service with competitive rates and Just-in-Time deliveries. (Just-in-Time). You receive the same efficiency and speed without extra costs, even for extreme emergency orders.

When will I receive my invoice?

You will receive your invoice via email immediately after the quote is accepted and confirmed.. At Crating Express we maintain an agile billing process so you can process payments and schedule your shipments without administrative delays.

What is the estimated delivery timeframe for a custom order?

Punctuality is our top priority. Generally we deliver exactly at the scheduled time previously arranged with the customer.

What payment methods do you accept?

We offer multiple options for your convenience. We accept the following payment methods:

  • Cards: Credit and Debit.

  • Transfers: Domestic and international bank transfers, ACH, and direct bank deposits.

  • Digital Payments: Zelle.

  • Checks: From U.S. banks only.

What are the wiring instructions for bank transfers?

To complete your payment via wire transfer, please use the following details:

  • Beneficiary: kabendish Corp .

  • Address: 7764 NW 64 Street, Doral, FL 33166, USA

  • Bank: BB&T Bank

  • Bank Location: Miami, FL

  • ABA Number (Routing): 2631-9138-7

  • Account Number: 0000242854772

Do you charge sales tax?

 

Sales tax will not be charged if you provide a valid Sales Tax Exemption Certificate. Obtaining this certificate is a simple process, and you can apply for it directly online  HERE!

If you do not have a certificate, the applicable taxes will be added according to state regulations.

 

 

What are your Terms and Conditions of Sale?

Our business terms are governed by the following main points:

  • Final Sales: All sales are final.

  • First-Time Purchase: New customers must make their first payment in advance.

  • Flexibility: After completing the first 2 or 3 orders and establishing a solid business relationship, we accept Cash/Check on Delivery (COD).

  • Recurring Customers: For regular clients, we offer the possibility of arranging personalized payment terms for your convenience.

For further details, we invite you to read the full Terms and Conditions of our services.

Do you accept returns? What happens if I submitted the wrong dimensions?

Because our services are 100% customized and we build each crate to the client's exact specifications, we do not accept returns,as a custom-made product cannot be reused for another project.

In case of an error in the measurements provided:

  • Single-side error: In some cases, an adjustment may be possible for a reasonable additional fee.

  • Two or more side errors: Generally, the cost of adaptation exceeds the price of manufacturing a new crate.

We strongly recommend double-checking your measurements before finalizing your order. Alternatively, you may request our technical assistance for on-site dimensions at your warehouse to ensure a perfect fit.

How can I contact Crating Express?

We are available through the following channels to assist you with your requirements:

  • 24/7 Support: Email us anytime at: cratingexpress02@gmail.com.

  • Quotes: Request a free estimate through our Free Quote Page.

  • Phone Support: Call us at +1 (786) 558-6007.

  • Visit Us: Come by our shop to discuss your project over a cup of coffee: 7764 NW 64 Street, Doral, FL 33166, USA.

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