Terms and conditions of the service


Superior Service – Low Prices

In the following content, the words Crating Express, Cratingexpress, Cratingexpress.com, CE, nos, we, etc, refer to Crating Express, which is a personalized carpentry and packaging service made with wood for exporters, wholesalers, warehouses, etc. Which are adjusted to the measures and needs of each particular client.

Crating Express is operated by Satara Inc, a company registered in the state of Florida, USA.

We make Packaging of Wood, Cardboard, Special Papers (Non-stick), Foam, Styrofoam, Bubbles and Elastic Plastic Wraps, Carpentry with Wood, Platforms in Containers according to the Customer’s Measurements and Specifications, and We Solve Problems related to Packaging for All Types of Transportation , Handling and Storage of Goods.

Crating Express provides a packaging service at Low PRICES, we understand that we are part of a supply chain in which cost plays a very important role, that is why it is our commitment to maintain Low Prices, On-time Service and High Quality.

The client can order a quote or estimates in the following way:

  • By email to cratingexpress02@gmail.com.
  • Through our website .
  • By phone to coordinate deliveries, but the details of the order MUST be in a quote sent by mail and accepted by the same means.

    Validity of Quotes.

    1. Quotes are only valid up to 7 days after they have been delivered to the client.
    2. A quote can be valid beyond 7 days, only if the client pays it within the period described, even if delivery is required for a later date.
    3. A quote is only valid for the details described in it.
    4. Quotes with reference to prices x cubic capacity with a view to subsequent orders, are only valid as a general reference.

    Service guarantee

    CE services are GUARANTEED. The guarantee is effective under the following conditions:

    1. All  jobs ordered are treated with the HIGHEST priority and performed with the best possible quality / price.
    2. Delivery in a timely manner is our best guarantee of service.
    3. All services have to be ordered and confirmed by e-mail.
    4. What CE guarantees:
      1. That the work is done according to the measures provided or according to the measures taken by CE.
      2. That the wood used is wood treated according to the specifications of the ISPM 15 standard.
      3. That the work is done in the time and form according to the description in the accepted quote.
    5. Proof of having received the work in the agreed conditions is the signature of the client or an employee of the client on the work receipt document..
    6. Even though CE does everything possible to deliver an order in the best possible conditions regarding the quality of the materials used, the quality of the work performed (the boxes, for example, are produced to withstand regular handling conditions), quality of the service, etc. . CE cannot guarantee that the work carried out will arrive in good condition at its destination since that depends on the handling conditions that it undergoes after the service is delivered. Therefore, we do not make any charges for INSURANCE or guarantee related to the conditions that the packed shipment may have upon arrival at its destination.

    Use of treated wood ( ISPM 15 Standard )

    • CE uses TREATED wood according to the specifications of the ISPM 15 standard that has been established for packaging with wood in international trade.
    • CE certifies (in writing, at the customer’s request) and prints a TREATED Wood Certification Seal, in all the services that we produce using wood.

    Service orders

    The payment of our services is Advance Payment, COD (Check on delivery), or some accounts are allowed to pay 15 days after the order is delivered. For this reason the prices are low.

    If for any reason it is not possible to collect the COD payment for our services at the time of delivery of the order, the client MUST send the payment by Regular Mail or pay it digitally as soon as possible or within the term agreed with the client.

    In the event that the Client does not pay on time for the service provided, after 15 days of non-payment, the client agrees to pay the regular price of the service at $ 6.50 x CUFT in closed boxes and $ 4.80 x CUFT in open boxes or $ 2,900 for wooden pallets in a 40 ‘container and $ 1,800 for pallets in a 20’ container) plus ALL collection costs that may apply.

    Satara Inc will apply a charge of $ 50.00 for returned Checks. 

    Cancellation of an order

    An order can be canceled:

    • If the order has been given in writing.
    •  If the cancellation is ordered in writing within 10 minutes of being given.
    •  When the customer pays for the order

    Additional charges, for:

    •  – Calls in False.  
      • The client Orders a Quote by email or calls us to order a crate, gives us the measurements, we make the crate but upon reaching the delivery address, the client advises that he no longer wants the crate. However, due to these conditions of service, the customer agrees to pay the crate he ordered even if he no longer wants it. We will leave the crate at your door or in your garbage can or if we have to keep the crate, the client, for these conditions, agrees to pay the following charges: – The quoted value of the crate. – The Delivery and Return of the crate to our workshop.– The storage * of the crate at the rate of $ 10 per day.

        * Storage will only be for 15 calendar days; after 15 days, the client authorizes Crating Express to dispose of the crate (s) by the means it deems appropriate.

    • – Delays:
      • CE operators and agents arrive at the client’s address at the scheduled time, but if the client for some reason is not ready for us to do the work. We can wait up to 20 minutes free of charge. After that time there is a charge of $ 45 for each hour or fraction of waiting ordered by the client.
    • – Sales Tax.
      • All sales are subject to  7%  Florida state sales tax . However, we can withdraw this tax if the customer gives us a  Resale Certificate , also called a  Tax Exemption Certificate.
      • If you do not have this Certificate Obtaining it is easy, it can be done online At  Floridarevenue
    •  – Wrong measures given by the client
      • f the measurements are wrong by 1 to 2 inches and can be fixed on the spot without returning to the shop, the Minimum Charge is $ 30 or $ 20 per side (If the deficiency is for more than 1 side).
      • If the measurements are wrong by more than 1 inch but not more than 3 and can be fixed without returning to the shop, the minimum charge is $ 50 or $ 30 per side.
      • If the wrong measurements are more than 3 inches on ONE SIDE and it is not possible to fix it on the fly, we have to return to the workshop and the client must accept a charge of $ 149.
      • If the wrong measurements are more than 3 inches on both sides (Length and Width or Length and Height or even more Length, Width and Height), we have to make a new crate, the client has to pay the crate made with the wrong measurements and the new crate with the correct measurements.
    • – Additional Unforeseen jobs: 
      • If the need arises for an additional IDENTICAL work to the one scheduled for another service, the charge will be equally IDENTICAL to the one previously negotiated.
      • The foregoing is valid for services scheduled by hours of service (Example, assistance – with Carpentry Services – in filling containers). If the hours of the scheduled day were not enough, for reasons not attributable to our service, and you have to return to continue with the service on another day and for hours Similar to the previous day, the charge will be EQUAL to the one scheduled for similar hours of service .
      • The Minimum Charge is $ 60
    • Return to the delivery address. Minimum Charge $ 60
      • Return to open the crate because the client forgot something
      • Return Because the client was not available to do the job (After waiting more than 20 minutes).
      • Return to take action after attending the first time. Concurring to take measurements once is FREE, but the second time it is not..
    •  – Checks Returned for Lack of Funds:
      • Satara Inc will apply a charge of $ 50.00 for returned checks. 

    Services in our Workshop:

    Conditions of service.

    1- Price: must establish or had to establish the price of the service through the email cratingexpress02@gmail.com.

    2- Responsibility: Satara Inc / DBA Cratingexpress, hereinafter »The packing company» will carry out the Customer’s Order according to the standards and best practices of the wood packing industry and / or according to the specifications, measurements and elements Additional Protection that the client has contracted through the email cratingexpress02@gmail.com or that are specified in the Accepted Quote..

    The client is Responsible for the declaration / description of the goods provided for packaging. Our job only consists of boxing with wood.

    3- Terms:

          A. The customer has to pay for the order before withdrawing it.

          B.  The maximum term that a completed order can be is 5 business days after the notice that it has been completed and is ready to be collected by the customer.

    4- Storage and Storage Rates If the customer does not withdraw his order within the period stipulated in 2.B; The following charges will apply:

          A- Entry of each skid or Pallet $ 20 and Exit of each Crate or Skid $ 20

          B- TStorage of $ 10 per box per day

          C- Storage is only for 15 calendar days

    5- Abandonment: After the 15 calendar days of storage, if the client does not remove his merchandise or his merchandise already boxed, and without giving instructions about his order or paying for storage, the client authorizes the packer by this document and without any other authorization, Declare the Merchandise and / or boxes IN ABANDONMENT and dispose of them without further claim by the customer.

    These terms and conditions may change without prior notice.

    The commitment of Crating Express